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We are looking for a Systems Administrator with 3-5 years IT experience in delivering exceptional customer service satisfaction and improving overall operations to serve our small-medium sized clients.  The candidate will need to be proficient in front-end and back-end technical operations with a keen desire for multi-tasking in a ticket driven environment.

Key Accountabilities

• Troubleshooting issues relating to client systems and network infrastructure
• Providing technical services at the network level: routers, firewalls, security, etc.
• Developing knowledge of client environment through documentation
• Installing and maintaining hardware/third-party software products
• Diagnosing and resolving network-related issues
• Performing infrastructure administrative duties, such as patch deployment
• Updating inventory of hardware, software and resources
• Provide backup to other Technicians

Education Requirements and Skills

• Strong interpersonal, communicative, and organizational skills.
• Ability to work in a team environment and communicate effectively with other team members and clients.
• Knowledge of Linux, Exchange, Office 365, VMWare, MS Office Suite, A+
• Knowledge of ConnectWise and Max Focus
• Certificate in Microsoft Server would be an asset.
• Intuitive analytical ability to attain network, system, and application level solutions.
• Comfortable working in a small but growing office.
• Adaptable to fast changing scenarios.
• Class 5 driver’s license required.
• Must have own car – some travel to local sites required.

Caffeinated is committed to making Calgary businesses super successful, and offers a great team oriented environment with health benefits.

Apply online by emailing cori@caffeinatedinc.net.

We thank all interested applicants; however, only qualified candidates will be contacted.